Anyone serving alcohol inside a reputed and licensed establishment must have a basic understanding of alcohol & how it works. Hence, it is advisable to get a Responsible Service of Alcohol (RSA) course done as soon as possible. Such courses are usually done by waitresses, bartenders, managers, or anyone who is serving alcohol to clients. RSA courses not only enhance people skills but also sell alcohol. Before you decide to take up any course, you have to ensure that you get the right one that suits you. Napean Industry Edge Training provides an excellent course that won’t just help you in your certification but shall also be applicable across multiple states.
Why should you take an RSA course?
Know the laws concerning alcohol
Alcohol is not any regular or ordinary drink. It is one that needs a lot of control and understanding. Taking up an RSA course will help you understand major concerns about law and what needs to be done in the right way. You will also learn about things like age limits needed for selling alcohol, etc. Having a fair understanding of how the law works is also essential if you want to avoid getting into trouble.
Know what is alcohol
An RSA course in Melbourne will also help you understand some important facts surrounding alcohol. For example, you can learn about the various percentages of alcohol in drinks, the various brands that you will serve, etc. Having some fair knowledge of these things will definitely help you handle major issues if anything crops up. Hence, it is essential that you get some fair knowledge regarding the business.
Know how to handle the area
If you happen to be an alcohol seller or are managing a club, restaurant, bar, or any other area, this will teach you how to handle the area of the premises. Having a fair knowledge of how to handle these things will make you an indispensable part of your team. Getting a RSA course will help you learn all these qualities, easily.
Understand how customer service functions
Serving your customers is way about pouring drinks into a perfect glass jar. It is also about having the best customer service skills too. Having a fair idea and knowledge will help your customers feel comfortable. Also, if you happen to serve alcohol, you will know how to deal with customers with different tastes, likings, preferences, etc. So, if you want to know how to handle that, an RSA course is what you need!
If you are looking for some hospitality courses, Napean Industry Edge Training can certainly provide you with all of that. We have a good set of qualified trainers who possess enough experience in the hospitality industry. We will teach you various important things like certification, legal responsibility, alcohol service, how to communicate with customers and monitor them, etc. It will also help you address conflict if they crop up and manage alcohol service in a more effective and efficient manner.